Atento publishes 2020 ESG report

Atento, a global provider of customer relationship and business process outsourcing has announced the publication of its 2020 ESG report.

Atento operates nearly 100 customer service centers and employs more than 140,000 Customer Experience and BPO professionals in 13 countries, including Brazil, Colombia, Mexico, Spain and the United States.

The 2020 sustainability report covers Atento’s ESG commitments and initiatives related to diversity, equity and inclusion; employee training and reskilling; health and safety; clean, renewable and carbon-free energy; water preservation; waste reduction and recycling; and cybersecurity and the protection of customer information.

Pablo Sánchez, Atento’s Global CMO and ESG Director, said, “Atento’s 2020 ESG report is designed to help all stakeholders better understand our ESG performance and the measurable progress we are making toward fulfilling commitments to build a more sustainable future for the benefit of our customers, employees, shareholders and the communities that are home to our operations. We are especially proud of Atento’s always strong social performance and the programs behind it, such as “Attentive to the future”, which hires socially disadvantaged youth who are disproportionately excluded from the labor market. Similarly, Atento@Home continues to facilitate hiring talent best suited to the specific needs of our clients without location being a barrier to employment.” Mr. Sánchez added, “In addition to helping create a more equitable world, we continue advancing various initiatives to improve Atento’s environmental performance, helping build a robust circular economy and ultimately achieving carbon neutrality as a company.”